Refund & Cancellation Policy
This policy applies to Nintai Pro subscriptions purchased through our website or mobile app. It supplements any mandatory consumer rights that apply in your country.
Free trials
The monthly plan includes a 3-day free trial and the yearly plan includes a 7-day free trial for eligible new subscribers. A valid payment method is required, but an eligible trial starts at $0. Unless you cancel before the trial expires, the subscription automatically converts to a paid subscription at the price, currency, tax amount, and billing interval displayed at checkout. Trial availability is confirmed by the payment provider at checkout.
Cancellation and renewal
- To cancel, open Nintai Settings and select Manage your plan. Nintai will open the secure subscription screen for the platform where you subscribed.
- Cancellation normally takes effect at the end of the current trial or paid billing period. It prevents the next charge, and access normally remains active until that period ends.
- Deleting your Nintai account or uninstalling the app does not cancel a subscription.
Refunds
- For web purchase refund help, contact Nintai at nintai.app.team@gmail.com. We will review the request and help handle it with our billing provider when applicable.
- Google Play and Apple App Store purchases are governed by the applicable store's refund rules and must be requested through that store.
- Nothing in this policy limits non-waivable statutory withdrawal, cancellation, or refund rights. Where the law grants stronger rights, those rights apply.
Technical problems
If a material technical problem prevents you from accessing paid Nintai features, contact us first so we can investigate. Include the account email, purchase provider, and a description of the problem, but never send full card details. If the problem cannot be resolved, refund eligibility remains subject to the applicable provider's policy and consumer law.
Contact
For billing help, email nintai.app.team@gmail.com and include the email used for the purchase. Do not send full card details.
Last updated: 02/09/2026